Last Updated: 27 July 2023, Author: AceOdds.com
Gambling can be a fun and exciting hobby that can add excitement to sporting events, but as with any hobby, it’s important to stay safe.
Online gambling comes with unique risks as its illusion of control and the potential rewards can make it very easy to keep gambling beyond your means, and its accessibility can make it easy to lose track of time or gamble in situations you wouldn’t normally otherwise.
Because of this, like all regulated bookmakers and online gaming sites, Bet365 provides several tools to help you manage your gambling.
Selecting Deposit Limits from the menu will take you to the page to manage your limits or add new ones.
Limits can be set to whatever you like and cover 24 hours, 7 days or 30 days, or all three. Fill in the relevant box to change or add a limit, enter your password, and press submit.
Remember, limits can be reduced with immediate effect, but increases take 24 hours.
Time-Outs are suitable for those who wish to take a shorter break from gambling or restrict themselves from gambling at specific times.
When you access the Time-Out option, you will have the option to select set periods from 24 hours up to 30 days, during which you cannot deposit or use any Bet365 products, but you can make withdrawals.
You can also exclude yourself from gambling on a one-off or recurring basis for specific periods.
In this example, we have set a time limit from 10 pm on Friday until 5 am on Saturday. Bet365 will then offer you the option to set this as a recurring time-out on the same days each week.
If you feel you need a longer break, Bet365 allows you to self-exclude for anything from 6 months to 5 years. You can also select individual products to self-exclude from, so, for example, you could self-exclude from Sports gambling but still access Casinos.
During the self-exclusion period, you cannot reactivate your account for any reason, and Bet365 will monitor for duplicate accounts.
It is worth noting that this only excludes you from Bet365. Other tools are available to self-exclude from all gambling, which we will cover later.
The final option Bet365 offers is the ability to set Reality Checks. This option will show a pop-up to remind you when your account has been logged in for a preset time.
When this pop-up appears, you can remain logged in, log out, or review your account activity. If you choose to log out, you cannot log back into your account for 5 minutes.
To change your reality check time period, you simply have to enter a new time limit in the reality check section and enter your password. As with deposit limits, there is a 24-hour cooling-off period before you can increase your reality check time.
Although Bet365 has not received any official fines in the UK, it was criticised by the Daily Mail in 2019 for its cashback offer, which encouraged people with significant losses to keep gambling. Bet365 is also involved in litigation with a customer who lost hundreds of thousands of pounds with Bet365 and claims it failed to look for signs of problem gambling and check for the source of funds.
In other regions, Bet365 was fined £5,048,209 in 2023 in Sweden for failing to take sufficient measures to protect customers.
Bet365 also faced a fine in the Netherlands for breaching gambling advertising regulations with an advert aimed at young viewers. However, the ASA did not uphold a similar complaint in the UK regarding a Twitter advert featuring Chris Eubank Jr.
Although the safer gambling branding is not highly visible on the Bet365 website, their social media is regularly updated with links to self-assessment tools and blocking software.
As well as tools offered directly by Bet365, you can access external tools that will help you manage your gambling.
Organisation |
Contact |
Website |
---|---|---|
GambleAware |
0808 8020 133 |
|
GamCare |
0808 8020 133 |
|
National Problem Gambling Clinic |
||
National Debtline |
0808 808 4000 |
|
The Gambling Commission |
||
The Samaritans |
116 123 |
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