bet365 Safer Gambling Tools - How To Stay Safe

Gambling can be an enjoyable way to add extra excitement to sporting events, but it's important to gamble responsibly and stay within your limits. To support this, licensed betting sites provide a range of safer gambling tools designed to help customers stay in control of their play.

bet365 offers a comprehensive selection of these responsible gambling features, and this guide explains how they work and how you can use them to better manage your gambling activity.

How to use the bet365 Gambling Controls

• Log in to your account and access the Gambling Controls through your account menu.

• This will open the Gambling Controls menu. You will see all your available options on this page.
  • My Activity
  • Deposit Limits
  • Time Out
  • Self Exclusion
  • Account Closure
  • Reality Checks
  • Account History Pop-Up

My Activity

The My Activity section provides a detailed overview of your gambling habits, helping you make informed decisions about your play. You can review your wins and losses, net deposits, time spent gambling, betting activity, and when your bets were placed, giving you a clear picture of your overall account activity.

Deposit Limits

Deposit Limits allow you to control how much money you can add to your account over a 24-hour, 7-day or 30-day period. You can set one or all of these limits, depending on your preferences. To create or update a limit, simply enter your chosen amount, confirm your password and submit the request. Any reductions to your limits take effect immediately, while increases are subject to a 24-hour cooling-off period.

Time-Out

A Time-Out is ideal if you want to take a short break from gambling without fully self-excluding. You can temporarily block access to your bet365 account for 24 hours, 48 hours, 7 days or 30 days. For added flexibility, bet365 also allows you to create custom Time-Outs, letting you restrict access during specific days or times. For example, you could block access every Friday from 10pm to 2am or on Saturday afternoons to help manage your gambling habits.

Self-Exclusion

If you feel you need a longer break from gambling, bet365 lets you self-exclude for a period ranging from 6 months to 5 years. You can choose to self-exclude from your entire account or only specific products, allowing you to restrict access to areas such as sports betting while continuing to use others, like the casino. During your self-exclusion period, your account cannot be reactivated under any circumstances, and bet365 will also monitor for any duplicate accounts.

Reality Checks

Reality Checks are designed to help you stay aware of how long you've been gambling. You can set a reminder to appear after your account has been logged in for a preset amount of time. When the pop-up appears, you'll have the option to continue playing, log out, or review your account activity. If you choose to log out, you won't be able to sign back in for 5 minutes.

You can change the reminder interval at any time by visiting the Reality Checks section of your account and entering your password. If you increase the amount of time between reminders, the change will take effect after a 24-hour cooling-off period.

Account History Pop-Up

This tool prompts you to review your account history at regular intervals, helping you keep track of your gambling activity. You can choose to receive these reminders every 1 month, 3 months or 6 months, depending on your preference.

Criticisms and Regulatory Infringements

In 2024, bet365 was fined £582,120 for anti-money laundering and social responsibility failures. The money from the fine will be used for socially responsible causes as part of an agreement with regulators. They found these problems during a compliance check in March 2022.

Some issues included not tailoring their approach to customers well, having an ineffective risk-detection system, and not checking new customers properly for money laundering risks. These fines show how important it is for online gambling companies to have strict rules to keep gambling safer and to stop money laundering. bet365 has previously been involved in litigation with a customer who lost hundreds of thousands of pounds with bet365 and claims it failed to look for signs of problem gambling and check the source of funds.

Although the bet365 website does not prominently display safer gambling branding, its social media channels are regularly updated with links to self-assessment tools and blocking software.

Other Useful Tools

In addition to the tools offered directly by bet365, you can access external tools that will help you manage your gambling.

• Banking Blocks - Most major banks offer the option to block gambling transactions on debit cards. This can be done through the bank's website or app or by calling the bank directly.
• Multi-operator Self-Exclusion - Self-exclusion can be completed on an operator's website but does not exclude you from gambling elsewhere. Signing up for GAMSTOP means that any operator licensed in Great Britain will check your details, and you will be unable to open new accounts or use existing accounts. www.gamstop.co.uk
• Gambling Specific Blocking Software - Several software options are available to block access to gambling websites. GamBan can be accessed free through GamCare, but you must make a phone call for a license. Others may charge a small subscription fee.
  • gamban.com
  • betfilter.com
  • gamblock.com
• Web Filtering Software - An alternative is general web blocking software that allows you to block access to a wide range of content.
  • www.netnanny.com
  • cybersitter.27labs.com

Useful Resources